Orangetheory Fitness offers a straightforward class cancellation process via the Orangetheory mobile app for those times when you just can’t make it. Here’s how to cancel a class if you need to:
- Open the Orangetheory app on your mobile device.
- Find the class you’re registered for and tap the checkmark next to it.
- You’ll see a prompt with a “remove the class” message, which confirms that you’re about to cancel your spot.
To avoid a late cancellation fee, typically between $10 to $12, ensure you cancel at least 8 hours before the class start time.
Orangetheory Class Cancellation Policy
Orangetheory Fitness Studios maintain a policy that allows members to cancel their scheduled classes, provided they do so with sufficient notice. Specifically, you need to let the studio know at least 8 hours before the class begins if you can’t make it.
If you don’t cancel within this 8-hour window, the studio will charge you a late cancellation fee, which typically ranges from $10 to $12.
This policy is in place because classes often have waiting lists. When you cancel with enough notice, someone else gets the chance to fill your spot. Late cancellations can mean a missed opportunity for another member to attend the class, hence the fee.
How to Cancel an Orangetheory Class
There are a couple of ways to cancel an Orangetheory class:
- Call your local Orangetheory studio directly and inform them you need to cancel your class reservation.
- Use the Orangetheory app; navigate to your schedule of upcoming classes, then select the option to delete or cancel your desired class.
Keep in mind, to avoid any cancellation charges, you should cancel your class at least 8 hours before it starts. It’s also a good idea to familiarize yourself with your specific studio’s cancellation policy since it may vary. Some studios may have a 12-hour cancellation policy, for instance, so cancelling only 8 hours in advance might still incur a fee. Always check with your studio to confirm their specific policy to ensure effective cancellation.
Can Orangetheory Waive the Late Cancel and No-Show Fee?
Orangetheory Fitness typically enforces its late cancel and no-show fees to encourage members to attend scheduled classes or cancel in time for others on the waiting list to take their place. These fees are usually charged automatically to the member’s credit card on file.
That being said, life is unpredictable, and emergencies happen. If you miss a class due to unforeseen circumstances like sudden illness or an urgent family matter, it’s worth communicating with your studio.
Some Orangetheory locations may show leniency for late cancellations or no-shows under exceptional circumstances, especially if you have a solid attendance record or if the missed class had vacancies and a lack of a waitlist.
For example, if you have consistently attended classes without prior cancellations or this is your first missed class in over six months, the studio may take this into consideration.
It’s important to note that these exceptions are based on the discretion of the studio and are not part of Orangetheory’s official policy. There’s no guarantee that a fee will be waived, but if you have a legitimate reason, it doesn’t hurt to speak to the studio staff and explain your situation. They may make a one-time exception based on the circumstances.
Conclusion
Canceling an Orangetheory class is straightforward: you can either call your home studio or use the OTF mobile app to cancel. Just remember to do so at least 8 hours before the class is scheduled to begin.
If you don’t cancel in time, you’ll be charged a late cancellation fee. This fee serves as a deterrent, encouraging members to cancel early if they can’t attend, which helps accommodate others who may be waiting for a spot in the class.